Frequently Asked Questions
Last updated Aug 20, 2025
Payment
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All individual therapy appointments are 55 minutes at $225/session.
*Although our clients pay out of pocket, many of them reduce their overall costs by using their existing out-of-network insurance benefits. Please visit our Insurance page for more details.
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We are in-network with Aetna.
We can also provide a superbill to file out-of-network claims OR you can register an account with our partner Mentaya who will file your out-of-network claims on your behalf for a 5% fee of your full session rate.
To learn more about how Mentaya works and open an account, visit our Insurance page.
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We accept all major debit and credit cards (VISA, Discover, AMEX, Mastercard).
Payment is due at the time of service.
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Yes, there are a limited number of sliding scale options based upon need, on a first-come, first-served basis.
Please CONTACT US directly to learn more about sliding scale pricing.
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Insurance companies require psychotherapists to render a mental health diagnosis to their clients as a condition of approving their claims for treatment.
While some people do want the benefits of psychotherapy, they do not want to be officially “labeled,” “stigmatized,” or diagnosed with a mental health condition in order to have their insurance claims accepted by their healthcare provider.
Avoiding insurance claims altogether may be more expensive, but for some, it is worth it to avoid the stigma of being “diagnosed” with a mental health condition for a myriad of reasons (e.g. confidentiality, personal, cultural, or spiritual reasons, etc.)
We support all of our client’s decisions, perspectives, and rationale for whatever format of payment meets their needs.
Sessions & Scheduling
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Individual therapy and mental coaching sessions usually last between 50-55 minutes.
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While consistent attendance ensures the best results, we know life happens. If you are unable to attend your scheduled appointment, please contact us as early as possible. We will do our best to work with you.
If you cancel or reschedule your appointment with less than 24 hour notice, or fail to attend a scheduled appointment (i.e. no show), you will be automatically charged a non-refundable fee of $100.
Clients who show up 15 or more minutes late will be considered a “no show” and charged the full late fee.
Please note, cancellation fees are not covered by insurance.
Additionally, clients with two consecutive no shows OR three or more *unexpected cancellations overall risk losing their place on our caseload.
*Unexpected cancellation: Any cancellation with less than 24 hours until your scheduled appointment.
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Here are some things to expect during a session with us.
Conversational
Our goal is to get to know you, learn about your life experiences from your perspective, provide our insights and professional opinions, then work together toward creating a plan for your growth. We do all of this by having back and forth conversations. We value open, honest dialogue and always treat our clients with the utmost empathy and respect.
Collaborative
In our experience, most clients enter therapy with specific ideas about their issues, personal growth areas, and goals for therapy. After a few sessions, your therapist may also begin recognizing potential growth areas and provide suggestions for addressing them. Throughout the process, you’ll work together to determine what is best, and most effective, at helping you reach your goals.
Adaptive
Let us know how best to communicate with you. Our sessions are highly adaptive to client needs and preferences.
To learn more about our approach, visit our About page.
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Individual Therapy
Clinical mental health services can only be provided in states the therapist is licensed and in good standing. Currently, we hold clinical therapy licenses in Illinois, Georgia, and the state of Washington.
All adult residents of IL, GA, and WA may seek therapy with our practice. Due to legal and ethical restrictions, we cannot provide services to anyone located outside the states we are licensed.
Mental Coaching
Available to all US residents and abroad!
Confidentiality
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Our individual therapy sessions are completely confidential. All patient records are housed on secure, HIPPA-compliant servers through our practice management software, MyBestPractice.
All online video sessions are conducted via secure, HIPPA compliant video conferencing software built into our client portal through MyBestPractice.
Only in the following cases, for the safety of yourself, others, and legal purposes, would your therapist ever consider breaking confidentiality
Imminent threats of harm to self or others.
Mandated reporting, which legally requires licensed therapists to report the suspected abuse or maltreatment of children and/or other vulnerable populations to authorities.
Court mandates and subpoenas.
*For confidentiality purposes, our practice management software, MyBestPractice, does not send telehealth links to clients until 15 minutes prior to their scheduled appointment. If your session time is approaching and you have not yet received a telehealth link to the email we on record, a scheduling error has likely occurred. We recommend contacting us directly through your Client Portal Messaging feature to let us know.
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All of Mentaya’s tools and services are HIPPA-compliant and completely confidential. To learn more about Mentaya’s Privacy Policies, visit their website HERE.
Out-of-Network Insurance FAQ
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If your insurance plan offers out-of-network benefits, it means they will cover a portion of the cost when you see a therapist who doesn't have a direct contract with your insurance company.
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Unlike in-network providers, who bill your insurance company directly, with out-of-network therapists, you typically pay for the session upfront and then submit a claim to your insurance for reimbursement.
Insurance companies often reimburse a percentage of the therapist's fee, usually after you meet an out-of-network deductible.
For example, after you meet a $1,000 deductible, your insurance may begin reimbursing 50-80% of session costs.
While our out-of-network clients pay the full session fee upfront, many use their out-of-network healthcare benefits to lower costs over time.
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With a 50-80% reimbursement rate at our full session fee of $225, the overall cost of therapy reduces to an average of $45.00-$112.50 per appointment over time.
Mentaya helps people recover an average of 62% of their money through reimbursement, reducing the overall cost of therapy to an average of $85.50 per appointment over time.
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Out-of-network healthcare benefits give you the flexibility to choose a therapist based on your needs and preferences, not just those in-network. This greatly expands your level of access to mental health services while ensuring they remain affordable.